CUSTOMER SERVICE
Do you have questions about products, materials or how our shop works, then please see the sections below, which hopefully answers your request.
FREQUENTLY ASKED QUESTIONS
If you have placed a new order, then you should receive an order confirmation right away. If you don’t see it, please look in your spam folder. If you haven’t received the confirmation within a few hours, the please contact us for clarification.
Yes. You can cancel the order before we ship the goods. This is possible under “Orders” in your account menu.
If an order is being cancelled, it can be due to wrong updates of available stock from our distributors. This is very inconvenient and we’ll usually reach out to you with information and alternative suggestions. We sometimes see this, when a style goes out of production and a new style is introduced.
It’s unfortunately not possible for us to edit orders and change details. You have the possibility to cancel the order under “Orders” in your account menu and create a new order respectively.
Please note, that this change needs to be done immediately upon discovery and before we handle the order. If this is not met, you’ll need to return the product to us for exchange or cancellation.
It’s not possible to order items what are sold out or in backorder. If a specific model or design is in backorder, you’re most welcome to email us and we’ll notify you, when it’s in stock again.
If a product is sold out, we will investigate delivery terms in individual cases. It’s impossible for us to answer, whether the specific product and and style will retur or be discontinued.
You’re always welcome to contact our customer support.
Yes and no. We have a showroom with selected distributed products, but it’s usually not open for public visits. We do however organize events there during riding season, so please be see our Journal for dates and events.
Yes. Of course we do. During checkout, it’s possible to add company name and VAT number.
If you need to purchase in bulk, then please contact our customer service for bulk discounts. We can then create more attractive terms for your account with us.
To use a supplied coupon, please enter the code during checkout. The discount is automatically calculated before payment.
If ordering more sizes of the same SKU and product, we claim the right to decline the order in total. This handling is quite costsly for us and we recommend that you contact us for guidance before purchasing something, that can be wrong for you.
Most products have included size guides, so we also refer to these.